Petco

eGift Card Terms and Conditions

  1. General Terms
    Petco eGift Cards are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting https://petco.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these eGift Card terms and conditions ("Ts & Cs"). Petco ("COMPANY") and CashStar reserve the right to change these Ts & Cs from time to time in its discretion. COMPANY eGift Cards are issued by COMPANY. Please refer to http://www.petco.com for additional Terms and Conditions.
  2. Gift Cards
    Petco eGift Cards are redeemable for food and merchandise at Petco, Unleashed by Petco and petco.com.
    Petco eGift Cards are available for purchase here.
    No fees of any kind will be imposed on purchasers or recipients of eGift Cards.
  3. Redemption
    Refer to http://www.petco.com for Terms and Conditions of redemption.
  4. View Your Balance
    To view your eGift Card balance, go to Customer Support or call 866-256-3628.
  5. Returns
    You may not return or cancel your Petco eGift Card after it is received. Purchasers who wish to cancel an eGift Card order prior to its delivery to a recipient should contact Customer Support.
  6. Lost or Stolen eGift Cards
    If you suspect that someone has copied or stolen your eGift Card, contact Customer Support immediately. eGift Cards will not be replaced if lost or stolen without proof of purchase. eGift Cards have cash value and should be safeguarded accordingly.
  7. Limitations
    The maximum value that can be associated with any one eGift Card is variable up to five hundred dollars ($500.00). The maximum amount that can be purchased on any one eGift Card is up to ($200.00). Total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day. You may not use an eGift Card to purchase other eGift Cards.
    eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused eGift Cards may not be transferred.
  8. Our Policies
    Information that you provide when purchasing an eGift Card is subject to CashStar's Privacy Policy. CashStar and Petco Animal Supplies Stores, Inc. may provide eGift Card purchasers with information about the redemption status of eGift Cards.
  9. Risk of Loss
    Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen eGift Cards. If you have any questions, please see the FAQs.
  10. Petco eGift Card Customer Service
    If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  11. Payment Methods
    Petco eGift Cards may be paid for with a valid VISA, MasterCard, Discover, American Express, or Diners Club.
  12. Delivery Information and Requirements for eGift Card Purchasers
    All orders of eGift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected.
    If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
    We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
  13. Reasons for Failed Delivery
    eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
    1. Spam filter blocked email or routed it to a bulk/spam folder
    2. Recipient's firewall blocked the email
    3. Email inbox is over size limit
    4. Invalid email address
    If a spam filter is blocking giftcards@cashstar.com emails from getting to an inbox, the email options will need to be modified so that giftcards@cashstar.com emails are not considered spam.
    If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  14. Personalized Messaging
    If you wish to add a personal message to an eGift Card, simply type your message in the Message field during the purchase process.
    Personal messages are limited in length to the space provided on the eGift Card, up to two hundred (200) characters.
    There is no additional charge to include a personalized message.
    If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
  15. Uploaded Images
    You may upload your own image for display on an eGift Card.
    There is no additional charge to include your own image.
    We reserve the right to replace inappropriate, offensive, or otherwise objectionable images.
    We reserve the right to replace images that infringe upon trademark or copyright law.
    The following image will appear as a replacement image:
    Replacement Image
  16. Limitation of Liability
    CASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH EGIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
  17. Disputes
    You hereby consent that any dispute relating in any way to Petco eGift Cards shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts.

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